Terms and conditions - Visitors
Access
To enter the festival grounds, visitors are required to have a valid ticket. A valid ticket can be purchased online or at the entrance of the grounds. Copying and redistributing tickets is strictly prohibited. The purchaser is fully responsible for the use of the original ticket as well as any copies of it. The organisers of the festival are not accountable for harmful or malicious use of tickets.
Seperate tickets are sold for Saturday and Sunday. A ticket is valid only for the day as listed on the ticket. Visitors will receive a wristband for the day(s) when the ticket will be valid. Wristbands are not to be removed, cut, torn or damaged, as this causes it to become invalid. Replacement wristbands are available at the Info Stand.
People who are found on the grounds without a wristband, will be asked to leave.
Bring your tickets. Even if you bought an online ticket, we are unable to verify your ticket at the entrance of the festival, because tickets are not bound to your person.
Keep in mind that we reserve the right to check bags at the festival entrance. If your costume contains weapon props, they might need to be checked by our staff, to verify the state of it and assess the risk of causing bodily harm or damages.
Visitors are not allowed to stay on the festival grounds or other grounds belonging to Informatietuinen Appeltern BV outside opening hours.
Camping in the parking lot is strictly prohibited.
Children up to and including the age of 3 years old are granted free admittance to the festival. There are specially discounted tickets for children from ages 4 up to and including 15 years old. Children from ages 16 and above are required to possess an adult ticket.
Children below the age of 16 are required to be accompanied by an adult.
The festival, it's crew and the organisers accept no parental or supervisory duty of care or liability for any person under the age of 18 on the premises.
Ticket holders agree to present proof of age and/or personal identification at the entrance. It is prohibited to pass a wristband to another person.
It is prohibited to enter the festival grounds under the influence of alcohol and/or drugs. If you are found to be under the influence, you will be denied entry and will not be entitled to a refund.
Runeheim and Informatietuinen Appeltern BV reserve the right to refuse admission to the festival grounds or remove anyone from the festival grounds if they believe there is a valid reason. Valid reasons may include, but are not limited to, possession of weapons, possession or use of drugs, aggressive behaviour towards other visitors, vendors, or staff, indecent clothing, any action contrary to Dutch law, or violation of the house rules. Children under 16 must be accompanied by an adult.
It is prohibited to enter or reside in the festival grounds outside opening hours. At all times it is prohibited to enter or reside in or areas belonging to Informatietuinen Appeltern BV which are not part of the festival grounds.
Liability
The Organiser(s) is not liable any costs or damages to visitors or objects caused by direct or indirect actions of other visitors, vendors or third parties during or in connection to the festival.
The Organiser cannot be held liable in any way for damage to or loss of property.
The Organiser cannot be held liable for personal accidents on the festival grounds, the crew camping site or the car park.
Participation in the festival is at the visitor's own risk. The Organiser is not liable for any damage, of any nature, suffered by a Visitor as a result of their participation, unless the damage is a direct result of intent or gross negligence on the part of the Organiser. This exclusion of liability also applies to serious damage, such as any damage resulting from injury or death.
The Organiser cannot be held liable for goods sold by the traders.
The Organiser cannot be held liable for defects in products sold by the traders.
Sale of alcohol
Alcohol is only sold to persons 18 years and older. Please bring a valid photo ID.
Purchasing alcohol for persons under 18 is prohibited. If we determine this is the case, we reserve the right to remove you from the premises without a refund.
Behaviour
Food and non-alcoholic beverages may only be brought onto the festival grounds for personal use.
It is prohibited to bring alcoholic beverages onto the premises.
Without written permission from the organisation or Informatietuinen Appeltern BV, it is not permitted to sell goods or services on the festival grounds and parking lot.
It is prohibited to distribute flyers, posters and/or banners or to carry out other promotional activities without written permission from the organisation.
Visitors are encouraged to dress as they please, as long as their attire is respectful to other visitors and does not violate decency standards. The organisation reserves the right to refuse entry or remove person(s) if these rules are violated.
Costumes or items of a political nature (far left, far right) or that could be considered discriminatory are not permitted. Nazi symbols in any form are prohibited.
Visitors must behave respectfully toward each other, festival staff, staff of Informatietuinen Appeltern BV, vendors, and others on the festival grounds. (Verbal) violence will not be tolerated and will result in the removal of the person(s) in question.
Honden zijn welkom en dienen ten aller tijden te zijn aangelijnd. Baasjes moeten voldoen aan de opruim plicht.
Let op: helaas zijn honden niet toegestaan op de pendelbus met uitzondering van officiële hulphonden.
Parking
Paid parking is available. Parking tickets must be purchased online in advance.
The organisation is not responsible for damage to vehicles or property in the parking lot.
Elektrische voertuigen kunnen tijdens het evenement niet op de aanwezige palen worden geladen ivm versperring.
Cancellation and Refund Policy
Tickets are non-refundable unless the event is cancelled before it has started and the reason for cancellation is not force majeure.
For reasons of force majeure, the Organiser may decide to cancel the Event at short notice. If the Event is canceled before it has begun due to force majeure, no new date will be set.
Force majeure includes matters that are not covered by standard event insurance, including (but not limited to):
– War
– Natural disasters (excluding regular bad weather)
– Government measures
– National mourning
In the event of force majeure, no entrance fees or additional costs will be refunded to the ticket holder. Tickets will be transferred over to the next event.
The Organiser is not liable for any costs incurred by the participant if the festival has to be cancelled for any reason.
When a refund is due, we will refund the value of the ticket plus the booking fee.
There will be no refunds for tickets purchased for any other reason or for cancellation of one or more artists confirmed for the festival.
All refunds must be requested within one month of the cancellation date. Refund requests must be submitted by the original ticket purchaser.
You may transfer your ticket to someone else. Tickets are sold subject to the organisers' right to change, modify, or cancel scheduled activities and performances due to events or circumstances beyond their control, without any obligation to provide a refund.
Video and photography
Visitors agree to be photographed, filmed or recorded as part of the public by the Organisation or persons designated by the Organisation.
Filming and photographing visitors by visitors is only permitted with the consent of both parties.
All video, photo, and audio material obtained on the festival grounds may be used in promotional materials for the festival, without any time or space restrictions and at the sole discretion of the festival and its organisers, and without the Organisation being liable for any compensation.
Visitors are free to bring their own photography and/or recording equipment for non-commercial use.
Prior written permission from the Organisation is required if you wish to use the images/video for commercial purposes. Commercial use also includes charging the model a fee when they request a high-resolution image.
Weapons
Do not bring any objects that could be considered weapons.
Prop weapons are checked at the entrance. They must be blunt, not capable of firing projectiles, and equipped with an orange cap.
Prop weapons will be checked at the entrance. Please ensure your props:
- Are blunt
- Are unable to launch projectiles
- Prop guns: are affixed with an orange cap.
The final decision on whether the object is allowed on the festival grounds rests with the security personnel.